Rules impacting processors and merchants

As a Mastercard processor or merchant, you are vital to our success. And that success is better assured if you have access to and understand the Mastercard rules and how they may apply to your business. 

You also should be aware that Mastercard rules and other standards change from time to time. While we always strive to keep the documents on this Web site up to date, it's possible that they will not always be absolutely current in all regards. In the event of any discrepancy between the documents found at this Web site and those rules and standards Mastercard deems to be the official rules and standards, the official rules and standards will apply.

Feel free to download the official Mastercard Rules and other important documents below.

• Chargeback Guide - Merchant Edition
• Transaction Processing Rules
• Mastercard Rules
• Security Rules and Procedures – Merchant Edition
• Setting a Minimum or Maximum Transaction Amount
• Quick Reference Booklet - Merchant Edition
• Mastercard Switch Rules
• Chargebacks Made Simple Guide
• Dynamic Currency Conversion (DCC) Performance Guide
• Subscription and Negative Option Billing Model Summary
• Subscription/Recurring Payments and Negative Option Billing Merchants – FAQs

Customer compliance programs

We aim to preserve the integrity of the payment system, which is why we work proactively and collaboratively with our customers to grow business while minimizing risk. The following modules help explain our Global Compliance Programs and how they help us achieve this goal:

• Business Risk Assessment and Mitigation (BRAM)
• Excessive Chargeback Program (ECP)
• Excessive Fraud Merchant (EFM) Program
• Questionable Merchant Audit Program (QMAP)
• Member Alert to Control High-Risk Merchants (MATCH)
• Data Integrity Monitoring Program

Training Opportunities

• Explore other training sessions via the Mastercard Academy – North America, Asia Pacific, EEMEA, Europe, Latin America